NH by Nurita Harith – Website (Online Store) Policies
1. Exchange Policy (Online Purchases Only)
- Exchanges are strictly allowed within 7 days from the date the order is received.
- Items must be returned in original condition: unworn, unwashed, unaltered, with all tags intact.
- Each item is eligible for one (1) exchange only.
- Exchanges are subject to stock availability. Customers are advised to check available sizes and designs on our website before requesting an exchange.
- Customers are responsible for all return shipping costs, unless the exchange is due to a defect or an error on our part.
- Once the exchange request form is completed and any required payment is made, we will arrange courier pickup and redelivery. Airway bill details will be sent via email.
- Any price difference will be communicated and must be settled before processing.
- No refunds are offered under any circumstances, including sale items.
- 📌 To initiate an exchange, customers must complete the official exchange form provided by NH by Nurita Harith.
2. Delivery & Shipping Policy
- Orders are processed within 1–3 working days after payment confirmation.
- Deliveries including Lalamove are not processed on Sundays, Mondays, or Public Holidays. Orders placed on these days will be handled on the next working day.
- Courier delivery within Peninsular Malaysia takes approximately 5–7 working days after dispatch.
- International deliveries typically take 7–14 working days, depending on destination and customs clearance.
- Shipping fees are calculated at checkout based on delivery location.
- Tracking details will be provided once the order has been shipped.
- NH by Nurita Harith is not responsible for delays caused by courier service disruptions, customs clearance, or circumstances beyond our control.
3. Refund Policy
- No cash refunds, credit refunds, or payment reversals are offered for any online purchases.
- All approved cases will be handled strictly via exchange only, subject to the terms above.
4. Privacy Policy
- NH by Nurita Harith is committed to protecting customer privacy and personal data.
- Personal information collected (name, address, contact details, payment information) is used solely for order processing and customer service purposes.
- We do not sell, share, or disclose personal data to third parties without consent.
- Our systems use secure encryption to protect customer data.
- We fully comply with Malaysia’s Personal Data Protection Act (PDPA) 2010.
- By shopping online with NH by Nurita Harith, customers acknowledge and agree to these policies.
NH by Nurita Harith – Physical Store Policies
1. Exchange Policy (In-Store Purchases)
- No exchanges are allowed for in-store purchases.
- All customers are given the opportunity to try on items before purchase, and purchases are deemed final upon payment.
- Due to limited stock availability and hygiene considerations, exchanges are not permitted once an item leaves the store.
2. Refund Policy (In-Store Purchases)
- No cash refunds, credit refunds, or payment reversals are allowed for store purchases under any circumstances.
3. General Store Policy
- Customers are advised to inspect items carefully before completing payment.
- NH by Nurita Harith reserves the right to refuse any request that does not comply with the above policies.
By making a purchase at an NH by Nurita Harith physical store, customers agree to abide by these terms.